All of our items ship from Ontario, Canada. 

*With the exception of men's boots which ship from British Columbia, Canada.

Order Fulfillment Time
- 2-5 business days

USA Shipping Options
1. Flat Rate Shipping: $7.95 USD (Free for orders over $125 USD)
- Tracking included
- Estimated delivery: 7-10 business days after fulfillment
Note: Flat rate means shipping cost remains the same regardless of the order size.

2. DHL Express: Price calculated at checkout
- Tracking included
- Estimated delivery: 2-3 business days after fulfillment

Please note: During releases, restocks, or holiday seasons, fulfillment may take longer due to higher order volumes and carrier delays. Please allow a few extra business days for delivery.

Order Fulfillment Time
- 2-5 business days

Flat Rate Shipping: $11.95 USD (Free for orders over $125 USD)
- Tracking included
- Estimated delivery: 7-10 business days after fulfillment
Note: Flat rate means shipping cost remains the same regardless of the order size.

Please note: During releases, restocks, or holiday seasons, fulfillment may take longer due to higher order volumes and carrier delays. Please allow a few extra business days for delivery.

Order Fulfillment Time
- 2-5 business days

International Shipping Costs and Carriers is calculated at checkout.

Please note: International orders are subject to duties and the buyer is responsible to pay them. Please see the customs/duties section below for more information.

Navidium Shipping Protection: Premium protection for lost, stolen, or damaged packages.

With Navidium you can easily file claims if issues arise.

By deselecting Navidium Shipping Protection at checkout, Adelisa & Co. is not liable for lost, stolen or damaged in transit items.

If you have purchased Navidium Shipping Protection and need to file a claim:
Please e-mail hello@adelisaandco.com with the following information:

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

USA & Canada: No duties required.

International Orders: May incur duties; rates vary by country.

Customs Duties: Buyer is responsible for any duties. Adelisa & Co. cannot predict duty fees.

Unpaid Duties: If order is returned due to unpaid duties, both initial and return shipping costs will be deducted from the refund.

Package Delays: Due to holidays postal delays are possible. Please allow a few extra business days before filing a claim. We appreciate your patience!

Tracking Not Updating:
- Shipping confirmation is sent when your label is created; tracking updates once the carrier receives your package.
- Orders during preorders/releases may experience slight delays due to high volume.
- If your order includes a pre-order item, it ships once all items are ready (typically 2-3 weeks unless noted).
- Fulfillment and shipping times are in business days (Mon-Fri) and exclude Canadian/US holidays.

If you believe your order falls outside of these considerations, please send an email to hello@adelisaandco.com with the following information:

Order #

Date ordered:

Did you purchase package protection with your order?

Please provide a brief description of your issue:

Unfortunately, we cannot make special accommodations to rush an order. All orders are subject to shipping method you chose at checkout and their respective time frames mentioned above.