Please see our detailed shipping FAQ page here

USA Returns:  

Return Process:  

- Returns are accepted within 30 days from receipt of the product for unused items returned in their original packaging

- Click HERE to start the return process 

- Once the process is initiated, you will be provided with the return label 

- Shipments must be dropped off at USPS  

- Upon receipt and inspection of the returned package, a refund will be issued for the cost of shoes minus:  

- $5 return label

- $3 restocking fee


Shipping Costs:  

Original shipping costs are not reimbursed.  

Final Sale:  

All accessories, clearance items, and seconds-quality shoes are final sale.

Canada Returns:

Return Process:  

- Returns are accepted within 30 days from receipt of the product for unused items returned in their original packaging  

- E-mail hello@adelisaandco.com to start the return process 

- Once the process is initiated, you will be provided with an address to return the shoes to

- Upon receipt and inspection of the returned package, a refund will be issued for the cost of shoes

Shipping Costs:  

Original shipping costs are not reimbursed.  

Final Sale:  

All accessories, clearance items, and seconds-quality shoes are final sale.

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Can I exchange my shoes for a different style/size?

We are not able to offer direct exchanges as our inventory is usually limited.

I wore my shoes a few times, and I want to return them. 

Returns are accepted for unused products in their original packaging only. If the item you wish to return does not meet these requirements, we do have a Facebook B/S/T group where you can try to sell your second-hand shoes!

There was an issue with my order, what do I do?

If there is an issue with your order please notify us within 7 days upon receipt of your order.

We have a detailed and helpful sizing page located here.

Please check out our leather care guide here

Yes, we work with both influencers and affiliates. If you are interested in working with us, please follow the link provided here to apply.

Yes! We offer wholesale on the Faire platform - you can order here!