Why are prices in US dollars?
Although we run the shop in Canada, because Nicaragua and the artisans we work with only accept US currency, we keep our prices in US dollars as well.
I am ordering from Canada, when will my order be shipped?
Within one to three business days from the date of purchase.
I am ordering from the US, when will my order be shipped?
If you are ordering shoes your order will ship within one to three business days from the date of purchase. Shoes are shipped from Canada via Canada Post Small Parcel with no tracking. Shipping time is estimated 7-10 business days.
If you are ordering a hammock your order will ship within one to five business days from the date of purchase. Hammocks are shipped from Nicaragua - you will receive a tracking number. Shipping time is estimated 7-14 business days.
I was charged a customs fee on my international order. Do you cover that?
Adelisa & Co. is not responsible for any customs fees you incur when having the parcel shipped internationally. (This does not apply to Canadian orders)
My package hasn't shown up, but the tracking information says it was delivered, what do I do?
Unfortunately, we cannot be held responsible for lost, stolen or damaged packages.
Do you accept returns/exchanges?
We do not accept returns. We do accept exchanges on shoes, please contact us within 5 days of receiving your order. If you have any problems with your order, please contact us at firstname.lastname@example.org. You can read more about our return/exchange policies HERE.
How do I hang my hammock?
We recommend going to your local hardware store to ask for advice about what you will need to hang it where you desire as that varies for each customer. There are also various kits available online for hanging hammocks indoors and outdoors that can give you an idea of what you may require. If you have any other questions about the hammocks, please e-mail us at email@example.com
Where do the 10% of proceeds go?
Each donation is unique, but we hope to help with some of the basic needs of the Nicaraguan families that we come in contact with (food, school supplies, medicine, home improvements, etc.). Follow us on our blog or on Instagram @adelisaandco to see specifically what has been donated so far.
Do you ever offer coupons or sales?
We do! Follow us on Instagram @adelisaandco or like our page on Facebook to be the first to know about any special promotions or sales.
If you have a question that isn't in the list above, please e-mail us at firstname.lastname@example.org!