UPCOMING RESTOCKS: Baby swings restock November 23rd at 9pm EST. Boots & Shoes opening for pre-orders early December! Sign up for our newsletter to make sure you're notified of specific dates once they're set!
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    Why are prices in US dollars?

    Although we run the shop in Canada, because Nicaragua and the artisans we work with only accept US currency, we keep our prices in US dollars as well.

     

    I am ordering from Canada, when will my order be shipped?

    If you are ordering shoes your order will ship within 1-5 business days from the date of purchase via Canada Post. You have the option of Expedited or Express Parcel at check out.

    **Women's boots are a pre-order and will be shipped via DHL Express (2-3 business days) direct from Nicaragua within one month of ordering.**

     

    If you are ordering a hammock your order will ship next day from the date of purchase. Hammocks are shipped from Nicaragua via DHL express (ships next day and takes 2-3 business days) - this option includes tracking and insurance.

     

    I am ordering from the US, when will my order be shipped?

     

     

    If you are ordering shoes your order will ship within 1-5 business days from the date of purchase. Shoes are shipped from Canada via Canada Post. There are two different shipping options available:Small Packet USA Air (5 to 8 business days) - this option DOES NOT include tracking or insurance. //  Tracked Packet USA (4 to 7 business days) - this option DOES include tracking and insurance.

     

     

    **Women's boots are a pre-order and will be shipped via DHL Express (2-3 business days) direct from Nicaragua within a month of ordering.**

    If you are ordering a hammock your order will ship within 1-5 business days from the date of purchase. Hammocks are shipped from Nicaragua via DHL. There are two difference shipping options available: DHL Regular (7 to 14 business days) - this option DOES include tracking and insurance. // DHL express (ships next day and takes 2-3 business days) - this option DOES include tracking and insurance.

     

     

     

    I am ordering from an International destination, when will my order be shipped?

     

     

    If you are ordering shoes your order will ship within 1-5 business days from the date of purchase. Shoes are shipped from Canada via Canada Post Small Packet International Air (5-8 business days) - this option DOES NOT include tracking or insurance.

     

     

    **Women's boots are a pre-order and will be shipped via DHL Express (2-3 business days) direct from Nicaragua within one month of ordering.**

    If you are ordering a hammock your order will ship next day from the date of purchase. Hammocks are shipped from Nicaragua via DHL express (ships next day and takes 3-5 business days) - this option includes tracking and insurance.

     

     

     

    I was charged a customs fee on my international order. Do you cover that?

    Adelisa & Co. is not responsible for any customs fees you incur when having the parcel shipped internationally. (This does not apply to Canadian shoe orders. With the exception of adult boots which are custom orders and will ship direct from Nicaragua.)

     

    My package hasn't shown up, but the tracking information says it was delivered, what do I do?

    Unfortunately, we cannot be held responsible for lost, stolen or damaged packages.  

     

    Do you accept returns/exchanges?

    Yes we accept returns/exchanges. Please contact us within 5 days of receiving your order. If you have any problems with your order, please contact us at adelisaandco@outlook.com. You can read more about our return/exchange policies HERE.

     

    How do I hang my hammock?

    We recommend going to your local hardware store to ask for advice about what you will need to hang it where you desire as that varies for each customer. There are also various kits available online for hanging hammocks indoors and outdoors that can give you an idea of what you may require. If you have any other questions about the hammocks, please e-mail us at adelisaandco@outlook.com

     

    Where do the 10% of proceeds go?

    Living in Nicaragua gives us the unique ability to make thoughtful and careful donations to families and individuals we personally come in contact with. Our goal is always to make sustainable donations that will have a long-term impact. So whether it’s supporting education, improving housing, or helping with medical needs, we hope to make a difference in these families lives one donation at a time.

    Check out our blog HERE to read about those we’ve been able to help with your support so far.

     

    If you have a question that isn't in the list above, please e-mail us at adelisaandco@outlook.com!